A Practo Ray alternative for clinics that run on WhatsApp, packages and follow-ups.

About Ray

What Practo Ray does well

Ray is Practo's practice management software for doctors and clinics. According to Practo and published coverage, it covers appointments and reminders, digital prescriptions and patient health records, billing, and it is part of the Ayushman Bharat Digital Mission (ABDM) ecosystem: practices can register in the health facility registry, create and link records to a patient's ABHA ID, and share records with consent. Ray is also connected to Practo's patient-facing marketplace, which some practices value for discovery.

On price, Ray is usually charged per clinic. A comparison by CuraVerto (a competing vendor) lists ₹999 to ₹1,999 a month billed annually, without a doctor cap, plus 1.8% to 2% on payments processed through Ray. Practo doesn't publish prices on directories such as G2, so get a written quote.

Stay with Ray, or choose it, if:

• You write prescriptions every day and want templates for them.
• ABDM / ABHA linking or the Digital Health Incentive Scheme matters to you.
• You have several doctors and staff, where a per-clinic price beats per-user pricing by a wide margin.
• You get meaningful patient discovery from Practo's listings.

JBMOnboard360 doesn't do e-prescriptions or ABDM, and we'd rather say so here than after you've migrated.

Where JBMOnboard360 fits

Clinics that look for a Ray alternative, and why

Clinics for which Ray is a poor fit usually aren't prescription-heavy. Typically they are:

• Physiotherapy centres selling 10- and 20-session packages, where the work is tracking sessions left and getting patients back on schedule. See physiotherapy clinic software.
• Aesthetic, skin and hair clinics running Instagram and Google ads, where most revenue starts as a WhatsApp enquiry that needs following up. See aesthetic clinic software and hair clinic software.
• Nutrition, wellness and IV therapy practices running programmes, consumables and prepaid balances.
• Multi-branch groups that need staff attendance and leave, branch reports and one place for leads.

Some of these clinics run both: an EMR for the doctor's consult, and JBMOnboard360 for the front desk, WhatsApp, packages and billing. That costs more, so only do it if the follow-up and package side is where you are losing money.

Cost, worked out honestly

For a solo practitioner, Ray's upper figure and JBMOnboard360's annual price are the same: ₹1,999 a month. For a clinic with four logins, Ray stays at ₹1,999 while JBMOnboard360 is ₹7,996 a month before GST. JBMOnboard360 only makes financial sense at that size if it replaces other subscriptions, such as a WhatsApp API tool, an HR or attendance app and a separate billing app. Our clinic software pricing guide has a three-year comparison.

Switching

If you move, export your patient list and appointments from Ray first, and keep read access to old records for as long as you are required to retain them. JBMOnboard360 imports clients by CSV. Run the 7-day free trial with your real services, packages and WhatsApp number before committing.