Clinic software pricing in India: what you actually pay over three years.

The four models

How clinic software is priced

1. Per clinic (flat monthly or annual fee)

One price for the clinic, however many doctors or staff log in. Practo's Ray is the best-known example. A comparison published by CuraVerto, itself a competing vendor, lists Ray's Clinic Management plan at ₹999 to ₹1,999 per month billed annually (₹11,988 to ₹23,988 a year), priced per clinic with no doctor cap, plus a 1.8% to 2% fee on payments taken through Ray's payment solution. Practo doesn't publish prices on directories such as G2, so treat that as a third-party figure and ask Practo for a quote.

Good for: clinics with many staff logins. Watch for: payment-processing fees, and what counts as "one clinic" when you open a second branch.

2. Per user (per licence)

You pay for each person who logs in. JBMOnboard360 is priced this way: ₹1,999 per user per month billed annually, or ₹2,499 monthly, plus 18% GST. Patients and clients who book or fill forms don't count as users.

Good for: small teams where only two or three people use the system. Watch for: cost rising with every receptionist and therapist you add.

3. Per location (chains)

Common with international salon, spa and wellness platforms. Zenoti, for example, quotes every customer individually; its pricing page shows no figures, and directory listings show estimates. Per-location pricing suits large chains with many staff per outlet.

4. One-time licence or custom build

Some Indian vendors sell a licence once. Codingclave's own pages, for instance, list its clinic management software at ₹29,999 one-time or ₹2,999 a month as SaaS. A one-time licence looks cheap over three years, but check what annual maintenance, updates, hosting and support cost after year one.

Hidden costs

Costs the price page often leaves out

• GST. Software subscriptions carry 18% GST. A ₹1,999 plan is ₹2,359 with tax. Registered clinics may claim input tax credit only where their own supplies are taxable; most healthcare services are exempt, so many clinics can't.
• WhatsApp charges. Meta charges per delivered template message, and from 1 October 2026 service replies beyond 1,000 a month too. These are billed by Meta or your provider, on top of any software. See WhatsApp API pricing in India.
• Separate tools. A clinic system plus a WhatsApp tool plus an HR app plus a billing app adds up. Add every subscription before comparing.
• Payment fees. Integrated payment gateways typically take a percentage of each transaction.
• Setup, data migration and training. Some vendors charge for onboarding; ask before you sign.
• Exit costs. Check you can export clients, appointments and invoices in a usable format if you leave.

Questions to ask any vendor

1. Is the price per clinic, per user or per location, and what happens when I open a second branch?
2. Is GST included or extra?
3. Which features are on my plan, and which are add-ons?
4. Are WhatsApp or SMS messages included, or billed separately?
5. Is there an annual lock-in, and what is the monthly price if I don't commit?
6. Where is my data hosted, and can I export all of it?

Where JBMOnboard360 sits

JBMOnboard360 costs more than a per-clinic tool once you have several users, and it isn't an EMR. What you get for the per-user price is a WhatsApp inbox with an AI assistant, lead capture from ads, appointments with online booking, client records and case sheets, packages and prepaid cards, GST invoices, stock, and staff attendance and leave in one system, with data hosted in Mumbai. Monthly billing is ₹2,499 per user; the annual price is ₹1,999. Try it for 7 days before deciding.